Guest Hygiene You Can Prove, Not Just Promise
Hotel guests increasingly ask what a property actually does to disinfect the soft surfaces in the rooms — not what it says on a laminated card.
300 million guests are already asking
An estimated 300 million people worldwide live with a dust mite allergy. For them, choosing a hotel isn't just about comfort — it's about knowing what was actually done to the mattress, the curtains, the upholstery before they walked in. Today, almost no property can answer that question.
Cleara — certification built to fill that gap
Cleara is our hotel soft-surface hygiene certification, built specifically to fill that gap. Every certified property receives documented, dated treatment records for guest-facing soft surfaces — mattresses, sofas, curtains, upholstered furniture — using the AFNOR-certified protocol. A standard your guests, your management group, and your insurer can all verify.
Cassia Phuket — proof at scale
- Rooms
- 334
- Works required
- Cleaning and decontamination of mattresses, sofas, curtains.
- Treatment
- The Full Protocol — Enzymatic HydroClean (water extraction treatment) + SteamPro Hygienic Decontamination (medical steam disinfection).
- Time of work
- 12 months — work divided per item in a high-occupancy hotel.
- Certification
- Decontamination of 99.999% of pathogens with Sani System Polti, certified AFNOR NF T72-110.
“We first engaged Steam Clean Phuket at Cassia Phuket to clean the sofas across all 334 guest rooms. The results were so good that we quickly expanded the scope to their full Steam Medical Hygienic Decontamination Protocol, covering mattresses, curtains, carpets and other soft furnishings throughout the hotel.
The results were fantastic. Not only did everything come up incredibly well, but they also helped extend the life of a number of items we had been considering replacing, which ultimately saved us a significant amount of money.
When I moved to Angsana Laguna Phuket, I had no hesitation in bringing Steam Clean Phuket in again for sofa and carpet cleaning. The quality of their work has been consistently excellent.
What I appreciate most is how honest they are. If something isn't going to come completely clean, or if the result may not be what you're expecting, they'll tell you before they start. They don't overpromise just to win the job, which is refreshing.
Enrico, the owner, is always available to offer advice on the best approach. He genuinely wants you to make the right decision, even if it means recommending against a particular service. He manages expectations from the beginning, and that level of honesty is very rare these days.
From my experience across two large hotels, I have no hesitation in recommending Steam Clean Phuket. They're professional, reliable, deliver excellent results and, most importantly, they're a business you can trust.”
Give your guests something verifiable
Tell us about your property and we'll prepare a Cleara certification proposal.